Terms of Service

1. Acceptance of Terms

By accessing or using RoadNation Assist ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

The Platform is operated by ROADNATIONASSIST LIMITED (Company No. 17168861), registered in England and Wales. Registered office: 60 Tottenham Court Road, Office 1136, Fitzrovia, London, W1T 2EW.

2. Marketplace Platform

RoadNation Assist is a marketplace platform that connects customers requiring roadside assistance with independent service providers ("Providers"). We facilitate the connection but are not the direct provider of roadside assistance services.

Important — Independent Contractors: RoadNation does NOT employ the service providers listed on our platform. All Providers are independent contractors operating their own businesses.

Important — Goods Not Sold by RoadNation: RoadNation does NOT sell goods such as tyres, batteries, fuel, keys, or any other physical products. All goods are quoted and supplied directly by independent Providers.

3. Pricing Transparency

• Labour Prices: All prices displayed for services are for labour and call-out fees only
• Goods Quoted Separately: Any goods required to complete a service are quoted separately by the Provider
• Towing Mileage Charges: For towing services, the quoted price includes a set distance. Additional mileage charges apply beyond the included distance
• Provider Discretion: Final goods pricing is at the Provider's discretion. You will always have the opportunity to approve goods costs before they are charged

4. Goods and Additional Costs

For services requiring goods (tyre replacement, battery replacement, fuel delivery), Providers may quote additional costs. The goods quoting process works as follows:

• The Provider will submit a quote for any goods required
• You will receive a notification to review the goods quote
• You have the option to approve or decline the goods quote
• If approved, the goods cost will be added to your total bill
• All goods are supplied directly by the Provider, not by RoadNation

5. User Accounts

You must register for an account to use our services. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

6. Customer Responsibilities

• Provide accurate location and vehicle information
• Be present at the specified location when the Provider arrives
• Pay all applicable fees for services rendered, including approved goods costs
• Treat Providers with respect and professionalism
• Report any issues or concerns promptly through the platform

7. Provider Responsibilities

• Maintain valid qualifications, licences, and insurance
• Provide services in a professional and timely manner
• Arrive at job locations within a reasonable timeframe
• Complete verification requirements as requested
• Provide accurate quotes for any goods required

8. Payments and Fees

Customers agree to pay the quoted price for services, plus any approved goods costs. Payment is processed securely through Stripe. A payment authorisation is taken when a job is requested, and payment is captured upon successful completion of the service.

9. Platform Fees

RoadNation Assist charges a platform fee on labour and call-out fees only. Providers receive their earnings minus the platform commission. Goods costs are passed through to Providers in full.

10. Limitation of Liability

RoadNation Assist acts as a marketplace connecting customers with independent service Providers. We are not liable for the quality, safety, or legality of services provided by Providers. Our liability is limited to the platform fees collected.

Goods Liability: RoadNation is not responsible for the quality, condition, fitness for purpose, or safety of any goods supplied by Providers. Any warranty or claim regarding goods is strictly between the customer and the Provider.

11. Dispute Resolution

Any disputes between customers and workers should first be reported through the platform. Unresolved disputes may be subject to the exclusive jurisdiction of courts in England and Wales.

12. Termination

We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or pose a risk to other users or the platform.

13. Changes to Terms

We may update these Terms of Service from time to time. Continued use of the platform after changes constitutes acceptance of the new terms.

14. Contact

For questions about these Terms of Service, please contact us at support@roadnation.com.