Privacy Policy

1. Introduction

RoadNation Assist ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform.

Data Controller: ROADNATIONASSIST LIMITED (Company No. 17168861), registered in England and Wales. 60 Tottenham Court Road, Office 1136, Fitzrovia, London, W1T 2EW. We are the data controller responsible for your personal data under UK GDPR.

2. Information We Collect

Account Information

• Name, email address, and phone number
• Password (stored securely using encryption)
• Profile information and preferences

Service Information

• Vehicle registration, make, model, and colour
• Location data (pickup and destination addresses)
• Photos uploaded for service requests
• Chat messages between customers and workers

Payment Information

• Payment card details (processed securely by Stripe)
• Transaction history and billing information

Worker Verification

• Identity documents and driving licence
• Insurance certificates and business documentation
• Professional qualifications

3. How We Use Your Information

• To provide and improve our services
• To match customers with appropriate service providers
• To process payments and payouts
• To verify worker identities and qualifications
• To communicate service updates and notifications
• To ensure platform safety and prevent fraud
• To comply with legal obligations

4. Data Sharing

We may share your information with:

• Service Providers: Workers see customer location and contact details for job fulfilment
• Stripe: For secure payment processing
• DVSA: For vehicle information lookup
• Email Services: For sending notifications (via Resend)
• Legal Authorities: When required by law or to protect rights and safety

5. Data Storage and Security

Your data is stored securely on servers with encryption at rest and in transit. Passwords are hashed using industry-standard algorithms. We implement appropriate technical and organisational measures to protect against unauthorised access, alteration, or destruction.

6. Your Rights (GDPR)

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a portable format
• Object: Object to certain processing activities

To exercise these rights, please contact us at privacy@roadnation.com.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal compliance for up to 7 years.

8. Cookies

We use essential cookies for authentication and session management. For more details, please see our Cookie Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification.

10. Contact Us

For privacy-related enquiries, please contact our Data Protection Officer at privacy@roadnation.com.